Example · 01
Cancel a Hulu subscription.
You forward the welcome email and ask Handfast to cancel. It pulls your plan, billing date, and free-trial status, then dials Hulu’s retention line on your behalf — navigating the menu tree, sitting on hold, and asking for the retention team when the first agent pushes back.
It documents the call in real time (timestamped transcript), files the cancellation in the portal as a backup, and emails you a single-line receipt — “Hulu cancelled, $0.00 charged for the final cycle.” — with the transcript attached. Nothing moved without your “yes, take the call.”
- · Reads the bill, drafts a cancellation plan
- · Calls retention, navigates the tree
- · Logs the call, timestamped and replayable
- · Files it in the portal as a backup path